Terms & Conditions


These Terms and Conditions (Terms) will govern the provision of goods by us to you. Importantly, it outlines both your responsibilities and ours while providing the goods to you.

Our Privacy Policy details the manner of both the collection of information (including personal information) and its usage. Our Website Terms and Conditions details the use of our website and the content contained on our website.

By purchasing our goods, you agree that you have read, understand and agree to be bound by these Terms.

If you are purchasing our goods on behalf of an organisation, you agree to the Terms on behalf of such organisation.

For the avoidance of doubt, the term ‘goods’ in these Terms means any and all goods advertised and sold by Luggage Labels Pty Ltd, including a printed A4 adhesive label in accordance with Luggage Labels Pty Ltd’s online specifications.


Place an Order with us

To place an order for our goods, please follow the instructions within the ordering section of our website.


Our Responsibilities

We will use our best endeavours to:

  • provide the goods with all the skill, care and diligence to be expected from a qualified, competent and experienced provider of the goods of a similar scope and complexity as the goods;
  • use our best endeavours to ensure suppliers perform their obligations to us in connection with these Terms, including preventing any loss you may incur through the failure of suppliers to perform their obligations properly;
  • act in your best interests in connection with these Terms; and
  • provide the goods in a timely and efficient manner.


Your Responsibilities

You are responsible for your conduct and ensuring that you comply with these Terms.

In particular, during the provision of our goods to you, you must:

  • co-operate with us as we reasonably require;
  • provide the information and documentation that we reasonably require;
  • ensure that your staff and agents (if applicable) co-operate with and assist us;
  • ensure that:
    • the use by us or any person authorised by us of any material provided by you to us will not infringe the rights (including intellectual property rights) of any person or give rise to any obligation on our behalf (or any person authorised by us) to pay compensation or royalty to any person;
    • the information and material provided by you to us is accurate and true, and
  • follow the directions set out on our website, including any image specification requirements, dimension and content restrictions.


Prices and Payment

The price of our goods will be in $AUD at the time of (purchase and) delivery and will detail any delivery charges, GST or other taxes or charges that may apply at the time of purchase.


Order Cancellation/Variation

Orders cannot be amended or cancelled by you unless the proposed variation or cancellation of orders by you is submitted to us in writing, and must be approved by us, by 12.00pm on the day after the date of the order.



We shall endeavour to deliver the goods to you within 14 days of your purchase of the goods through our website.

All orders for goods will be confirmed by us with a written confirmation of order. It is your responsibility to check this confirmation. If there are any discrepancies with this confirmation, you must advise us, in writing, by 12.00pm on the day after the date you receive the confirmation.

Applications for the return of goods must be received by us within 5 business days from the date of delivery, by email outlining the order details and order number, and approval must be granted by us for the return of the goods. The goods must then be returned to us within 5 business days from the date of approval for the return of the goods.

You are responsible for all costs associated with the return of goods.


Intellectual Property and Confidential Information

We respect the right to intellectual property and confidential information and require you to do so as well.

If we provide you with any confidential information, you will keep this information confidential and not disclose it to any third party without prior consent from us or unless legally obliged to do so.

This confidentially obligation also applies to us.


Limitation of Our Liability and Warranties

We will provide the goods with reasonable care and skill. However, we will not be liable to you for any loss or damage in the following cases:

  • If we are unable to provide the goods to you due to any reasons beyond our control; and/or
  • Any delay in providing the goods to you caused by any subcontractors engaged by us to provide the goods; and/or
  • For any loss you suffer when using the goods.

To the extent permitted by law, we shall not be bound by or be responsible for any other term, condition, representation or warranty.

We shall use our best endeavours to assist you with any claim with respect to any defect with goods you have purchased from us.


Resolving Disputes

We would like the opportunity to address any concerns you may have regarding our goods. In signing these Terms you agree to take reasonable steps to resolve any dispute that may arise by contacting us and informally outlining the issues you have. We will also take reasonable steps to resolve this dispute informally.

Furthermore, you agree to resolve any claims relating to our goods, and the Terms, through the use of mediation or arbitration. This agreement ensures that we both utilise alternative dispute resolution mechanisms before resorting to formal litigation.



These Terms are governed by the laws of Victoria, Australia.


Changes to the Terms and Conditions

We may need to revise these Terms from time to time without notice. However, we will post the latest version of these Terms on our website.