TERMS AND CONDITIONS OF LUGGAGE LABELS PTY LTD
These Terms and Conditions (Terms) will govern the provision of goods by us to you. Importantly, it outlines both your responsibilities and ours while providing the goods to you.
By purchasing our goods, you agree that you have read, understand and agree to be bound by these Terms.
If you are purchasing our goods on behalf of an organisation, you agree to the Terms on behalf of such organisation.
For the avoidance of doubt, the term ‘goods’ in these Terms means any and all goods advertised and sold by Luggage Labels Pty Ltd, including a printed A4 adhesive label in accordance with Luggage Labels Pty Ltd’s online specifications.
Place an Order with us
To place an order for our goods, please follow the instructions within the ordering section of our website.
We will use our best endeavours to:
You are responsible for your conduct and ensuring that you comply with these Terms.
In particular, during the provision of our goods to you, you must:
Prices and Payment
The price of our goods will be in $AUD at the time of (purchase and) delivery and will detail any delivery charges, GST or other taxes or charges that may apply at the time of purchase.
Orders cannot be amended or cancelled by you unless the proposed variation or cancellation of orders by you is submitted to us in writing, and must be approved by us, by 12.00pm on the day after the date of the order.
We shall endeavour to deliver the goods to you within 14 days of your purchase of the goods through our website.
All orders for goods will be confirmed by us with a written confirmation of order. It is your responsibility to check this confirmation. If there are any discrepancies with this confirmation, you must advise us, in writing, by 12.00pm on the day after the date you receive the confirmation.
Applications for the return of goods must be received by us within 5 business days from the date of delivery, by email outlining the order details and order number, and approval must be granted by us for the return of the goods. The goods must then be returned to us within 5 business days from the date of approval for the return of the goods.
You are responsible for all costs associated with the return of goods.
Intellectual Property and Confidential Information
We respect the right to intellectual property and confidential information and require you to do so as well.
If we provide you with any confidential information, you will keep this information confidential and not disclose it to any third party without prior consent from us or unless legally obliged to do so.
This confidentially obligation also applies to us.
Limitation of Our Liability and Warranties
We will provide the goods with reasonable care and skill. However, we will not be liable to you for any loss or damage in the following cases:
To the extent permitted by law, we shall not be bound by or be responsible for any other term, condition, representation or warranty.
We shall use our best endeavours to assist you with any claim with respect to any defect with goods you have purchased from us.
We would like the opportunity to address any concerns you may have regarding our goods. In signing these Terms you agree to take reasonable steps to resolve any dispute that may arise by contacting us and informally outlining the issues you have. We will also take reasonable steps to resolve this dispute informally.
Furthermore, you agree to resolve any claims relating to our goods, and the Terms, through the use of mediation or arbitration. This agreement ensures that we both utilise alternative dispute resolution mechanisms before resorting to formal litigation.
These Terms are governed by the laws of Victoria, Australia.
Changes to the Terms and Conditions
We may need to revise these Terms from time to time without notice. However, we will post the latest version of these Terms on our website.